Store Policies

Please read on to see our store policies on shipping, returns, and privacy.

Shipping Costs

We are committed to low prices for high quality merchandise, and that policy includes keeping our shipping costs as low as possible. We ship most of our shipments via the US Post Office to US addresses only.
Here are our current shipping rates:
up to $25 order       $5.95
up to $50                   $7.95
up to $74.99             $9.95
over $75                     $FREE

Return Policy

You may return an item within 30 days of purchase, by clearly indicating the reason for your return on a copy of your invoice. Include it with your return and wrap the package securely. We strongly recommend that you use UPS or Insured Parcel Post to return the item. If you do not have your copy of the invoice, please indicate your name, address, order number and the reason for the return on a separate piece of paper. For faster service, please include your telephone number and/or Email address. Send the return to: TeaFountain 4450 Northgate Mall San Rafael CA 94903 Please note that we can refund shipping costs only if the return is a result of our error. Please indicate if you would like to receive a replacement for the returned item or a credit being issued to your Credit Card.

Privacy Policy

We respect the privacy of our customers. Our on-line transactions are conducted on a secure server using the latest SSL technology to protect your credit card number.We will never sell or share your personal information with any other person or company.